Cancellation & Refund Policy

This policy explains how cancellations and refunds work for bookings made through Jammify. Because each studio ("Jampad") sets its own cancellation window, the exact refund depends on the studio's policy shown on its listing at the time you book.

1. Booking amount breakdown

The amount you pay at checkout is made up of:

• Studio charge: the studio's hourly rate plus any add-ons you selected. This is refundable per the rules below.

2. Customer cancellations

• Before the studio's cancellation deadline (for example, 48 hours before the booking start time — the exact window is shown on the listing): you receive a full refund of the studio charge.
• Within the cancellation deadline (too close to the start time): the booking may be non-refundable, as set by the studio's policy.
• To cancel, open your booking in the app and choose "Cancel". The applicable refund is calculated automatically.

3. Cancellations or no-shows by the studio

If a Studio Owner cancels a confirmed booking, you are entitled to a refund of the studio charge (and, at the owner's discretion, the full amount as goodwill). If the studio is unavailable when you arrive despite a confirmed booking, contact us and we will help resolve it.

4. How refunds are issued

• Approved refunds are processed back to your original payment method through Razorpay.
• Refunds typically reflect in your account within 5–7 business days, depending on your bank or payment provider.
• You will see the refund status update on your booking once it is initiated.

5. Failed or duplicate payments

If you were charged but your booking did not confirm, or you were charged more than once for the same booking, the extra amount is refunded automatically once detected, or on request via Contact Us.

6. Disputes

For any billing or refund concern, contact us within 7 days of the transaction and we will investigate promptly.

7. Contact

Refund questions? Reach us via our Contact Us page.